FAQ

Here are our responses to frequently asked questions. If you still haven't found an answer, simply give us a call or send us an email.

Do you match competitors' prices?
Yes, we do match competitors' prices. To do so, please provide us with screenshots and links to another Canadian supplier offering the same item, in the same color, size, and season. We will adjust our price accordingly.

What should I do if an item is missing or incorrect when I receive my order?
If an item is missing from your order despite being listed on the packing slip, please send photos of the packaging, its contents, and the packing slip to web@axisboutique.com for assistance.

What is your return policy?

Promotional Items (Discounts of 20% or less)
These items are eligible for exchange under certain conditions. Please note that only purchases made at regular price are refundable.
Return shipping costs are entirely the customer's responsibility.

Clearance Items (Discounts of 30% or more)
These items are considered final sale, meaning no refunds will be issued.
A store credit may be offered, but the customer is responsible for all return shipping costs, including our actual shipping fees.


Can I cancel my order?
You can cancel your order as long as it has not been invoiced and shipped. Please contact us promptly at web@axisboutique.com

Why do I have shipping charges when my order is $98 or more?
We have some exceptions for sale items or oversized items.

Why isn't my promo code working?
Most of our promo codes apply to regular-priced items only. It's also possible that the promo code has expired. Contact us for more information.

Why am I unable to place my order - shipping error?
You can check these elements first; otherwise, send us an email, and we will process your order.

  • Payment system blockage: Transactions may be blocked by some payment systems due to unusual activities.
  • Incorrect payment information: Incorrect details may have been provided, not matching the information registered with the address.
  • Technical issues: Technical glitches on the site.
  • Geographical restrictions.


Is my item covered by a warranty?
Axis does not offer any direct warranties on items sold. Warranties are provided by manufacturers, who determine if a product is covered and how.
To expedite the process, please contact us including as many photos as possible of the item and its damages, along with your original order number or proof of purchase at web@axisboutique.com.