Policies

Customer Service e-mail: online@axisboutique.com

Axis Online Business hours: Monday to Friday 9:00am to 5:00pm (EST)


Address :  695 C chemin Avila, Piedmont, Qc – J0R 1K0

Confidentiality and Consent : 
The personal information you provide us with when a purchase is made (i.e.: name, address, e-mail and phone #) are strictly used by Axis Boutique.  The information will only be used for purposes of customer service to make certain follow up with you if necessary in order to offer the best possible services or to verify information you have provided in your payment, so we can complete your transaction.
 By making a purchase on http://axisboutique.com you accept that we may use your information for reasons mentioned above.
If you chose to receive newsletters from Axis Boutique (by checking the ’’Keep me updated’’ in the checkout process), we will send you information on the latest products available online and on special event (Sales, promotion, contest etc.) by e-mail only, 1-3 times per month (You can easily unsubscribe at any time in 1 click when you receive 1)
 Axis Boutique agrees not to disclose any of your personal information to a third party.

Security : When you move on to the checkout process you will notice a bar at the top of the page with a padlock indicating that you are now on our secure server that encrypts the data for maximum security!

All payments are collected securely through Shopify Payments, one of the largest collectors of online payment worldwide (visit https://www.shopify.ca/pci-compliant for more information)

Payment
 :

We offer you the opportunity to make payment for your online purchase securely using your credit card (we accept Visa, MasterCard, Amex, Paypal or Apple pay ). 
 * Discount code are NOT applicable on promotion or already discounted items *


Pricing policy :

Prices and promotions displayed at http://axisboutique.com and those offered to you in store (see Store location at : # are not necessarily the same du to the different nature of the market and clientele. It is important to note that the prices you see online do not apply in store unless specified otherwise. Prices are also subject to change without notice.
 

Shipping Policy : 
Orders are shipped only on regular business days, weekdays from 9 am to 5 pm (except holidays) usually within a maximum of 48 hours. Orders made after 12 pm on Fridays might be shipped on the following Monday. The usual shipping time is 3 to 5 business days for most regions in Canada. Couriers usually deliver between 8 am and 17 pm. If you are not present or available during delivery, the driver will leave delivery confirmation. Please read the information on the delivery note for additional details. To avoid inconvenience, please have with you a piece of photo identification when you retrieve your package. In unfortunate case in which we could not respect the following delay for your order or if we think delivery might take more time, we shall inform you by e-mail as fast as we can.
Shortly after we shipped your order we will send you by e-mail all the information needed to track your package until arrival.  You can also get more information by writing to online@axisboutique.com.

When you choose the delivery option pickup in store, you will receive email confirmation that your order is ready to be picked up, you absolutely must have in your hands the credit card with which you made the transaction and a proof of identity of the holder of the credit card in question.

FREE Canada-wide shipping :

(on purchases that are 98$ or more)
 This promotion applies to shipments of standard packages in Canada ONLY (international orders are not eligible to our free shipping on orders over 98$), additional charges may apply for heavy packages and does not apply to gift cards or clearance items.

International delivery:

The usual shipping time for international orders is 7 to 10 business days.  However an order can be retained at Customs for a few days. Axis Online shop is in no way responsible for any delays, customs fees or other taxes your country may impose you. Since shipping fees are more expensive, international orders are not eligible to our free shipping on orders over 98$.

Return policy :

Axis Boutique will pay the shipping fees for return ONLY if the item is received damaged or if there is an error in process (ex; you received something other than what you ordered) in all other cases the customer is fully responsible for shipping cost to return the item(s) he received. You have 48 hours after the reception of your order to ask for an exchange or a refund In addition, products must be returned in the same condition as received! They should never have been worn or washed and still have their labels. When you need to return your order you are responsible for sending us the item(s)in a proper packaging, if we receive your package in a bad condition and the product is damaged you will not be eligible for a refund. If you ask for a refund you need to know that the original shipping fees you paid will not be refunded. At any times, Axis Boutique reserves the right to charge re-stocking fees if the item was sent back damaged or if the delay of return exceeds the granted delay for re-shipping. 

Items in liquidation are considered FINAL SALE!! NO REFUND, the item can only be exchange or credited

Return Address:

ATT: AXIS BOUTIQUE ENLIGNE

695 C chemin Avila

Piedmont, Qc.

J0R 1K0

Warranty :


All products sold on the online shop are covered by manufacturer’s warranty. Axis online shop is committed to follow up for you with the supplier during the warranty of the items purchased.

 

Products out of stock :


Our Team is constantly working to update the inventory, but sometimes it happens that a product falls out of stock while we process your order. If this were the case for your order, you would be notified by e-mail. Therefore it is important to check your email in the days following your order in case we would contact you.

If our policies were subject to change, they would immediately be modified in these pages.